Help
Buying The Right Part
1. Use the part number. Nearly every Mercedes-Benz part has a 10 digit part number stamped or engraved on it (e.g. A1298203026 or 1298203026). If this item's part number matches yours, then then the part will fit your car.
If we don't have your number in stock, we may have a superseded part which is still compatible with your car, so please message us and we will diagnose this for you.
2. No part number, or still not sure? No problem, just contact us with the following information:
Then our experienced support team will diagnose this for you. In the absence of a part number we will assist as best we can, but please make sure that you're satisfied before buying.
Photos
Please inspect the photos carefully. In most cases you will receive the exact product pictured, but in some instances the listing photos only serve to represent our typical stock.
About Us
The R129 Co is a UK-based team of auto enthusiasts selling parts and products for Mercedes-Benz sports cars and luxury vehicles. Cars that we ourselves love and drive everyday.
Our parts are of predominantly original Mercedes-Benz or OE (Original Equipment) brand, the use of which best retains the integrity and resale value of these cars. We sell parts of mostly pre-owned condition which often provides a lifeline when their new equivalent is unavailable or unaffordable.
We strive to make buying pre-owned feel like buying new, so our stock is inspected, tested, cleaned, photographed honestly and stored professionally; then our online listings are catalogued accurately. When dispatching, we pack our orders securely with good padding and correct labelling. And our warranty and returns policies are simple and robust for peace of mind.
We're always looking to improve! Your feedback is most welcome. If you've had a good experience with us, why not help other enthusiasts to find us by dropping us a quick review on Google? Also be sure to sign up for our monthly newsletter for enthusiasts and follow us on Instagram.
We hope to see you soon.
Delivery & Import Fees
Estimated Delivery Times
| UK Mainland | 1 business day (same day dispatch before 12:00PM GMT) |
| UK Non-mainland | 1-2 business days |
| North America | 2-5 business days |
| Western Europe | 2-5 business days |
| Eastern Europe | 2-6 business days |
| Asia | 4-6 business days |
| South America | 4-9 business days |
| Middle East | 4-9 business days |
| Africa | 4-9 business days |
| Australasia | 4-9 business days |
Couriers
We use great couriers with whom we have built trustworthy relationships with over a number of years. We maintain close contact with them so we can address any potential consignment issues immediately. Our couriers of choice are currently UK Mail, DHL and UPS. For orders on pallet or freight, we may use somebody different, but we will ensure they are of an equally high standard.
Tracking
Tracking info will be emailed to you as soon as your order is dispatched.
Non-UK Customers
Please provide the following to avoid customs delay or failure:
- Email address (required)
- Phone number (required)
- EORI or Tax Identification Number / Personal Tax Number (if applicable)
It is the buyer's responsibility to ensure they have a valid import permit or similar documentation if required by their country's customs authority.
We cannot make export invoice adjustments - we declare all item details correctly as is required by customs authorities internationally.
Taxes And Import Fees (Duty Costs)
Non-UK customers must pay all taxes and import fees. The customer has 20 days from dispatch date to pay these or their shipment will be abandoned by the courier. Alternatively, within this timeframe the customer can request the parcel be returned to us, but must pay for return shipping costs including all import fees upfront.
Please note! We are preparing to switch to a duty-paid alternative in early 2023 which will eradicate all import fees. Sign up to our monthly newsletter to stay informed of such changes.
Collection
Please contact us to arrange before buying. Collection address is The R129 Co, Ellison Court, Sissinghurst Road, Biddenden, Kent, TN27 8DT, United Kingdom.
Cancellations, Returns & Warranty
Cancellations
We can cancel orders before they are dispatched, just let us know.
Returns
Returns Seal
Some products will arrive sealed inside a spacious transparent bag with a returns seal closing it shut; please immediately inspect the product for defects or differences without opening the bag. If the returns seal is broken (or the bag is damaged or ripped), and you wish to return the product, it can only be processed as a warranty claim (see Warranty below).
Returns Scenarios
Contact us if you have any further questions about returns.
Warranty
Our products are covered by a minimum three month warranty period at no additional charge - see product description for warranty length. (The warranty period begins on the date of dispatch, which can be found in your order confirmation email.)
If your product has become defective and is within its warranty period, contact us right away and we'll ask you to send it to us for inspection. When sending such items to us, customers must pay for delivery costs including taxes and import fees. Following inspection we will replace the product with the same one free of charge.
Warranty is void where damage has been sustained by the customer, which includes water damage, or evidence of incorrect use or fitment that may directly or indirectly have led to any components’ failure. Where relevant we will ask for written evidence of the procedure used to fit the part and the qualifications of the fitter.
Contact us if you have any further questions about warranty, including extending your warranty period if you would like to.
