We are a UK-based team of auto enthusiasts selling parts for Mercedes-Benz sports cars and luxury vehicles. Cars we ourselves love and drive everyday.
Our parts are predominantly original Mercedes-Benz or OE (Original Equipment), which is the best way to retain the integrity and resale value of our customers' cars.
We sell parts of mostly pre-owned condition, which often provides a lifeline when their new equivalent is unavailable or unaffordable.
We strive to make buying pre-owned feel like buying new. Our stock is tested, cleaned and photographed honestly, and our listings are catalogued accurately. We pack products securely with good padding. And, our warranty and returns policies are simple and robust for peace of mind.
Our knowledgable support team shares our customers' passion for high-end motoring. And we understand the value of concise and expedient communication.
We're always looking to improve; contacting us with your feedback is most welcome. Or, if you've had a good experience with us already, dropping a quick review on Google helps other enthusiasts in finding us.
We can cancel orders before they are dispatched, just let us know.
Important: Your product will arrive in a spacious transparent bag with a returns seal closing it shut. Without opening the bag, you can inspect the product for defects or make a comparison with an existing product to ensure you have ordered correctly. If you have broken the returns seal (or the bag has been damaged or ripped), the product can only be processed as a warranty claim (see Warranty).
What if my order is damaged in transit by a courier?
Within 5 days of delivery, reply to your order confirmation email with photos of the box (outside and inside), packaging and damage to your product. Unfortunately this short timeframe is dictated by our couriers and must be adhered to. Once confirmed we will resend your product or refund you in full.
What if I change my mind after receiving my product?
Within 30 days of delivery, reply to your order confirmation email requesting a return. Customers must pay for the return delivery costs including customs fees. Once we confirm we have received your product and its returns seal has not been broken, we will refund you for the cost of the product less a 20% handling fee, and less the original delivery cost of your order. If the returns seal has been broken (or the bag has been damaged or ripped), the product can only be processed as a warranty claim (see Warranty).
What if my product is miss-described or you have sent me the wrong one?
Within 14 days of delivery, reply to your order confirmation email with details. Once we confirm we have received your product and its returns seal has not been broken we will exchange your product for the correct one, or refund you in full. If we ask you to send the erroneous product back to us, we will cover shipping costs including taxes and import fees.
What if my product is defective?
Please see Warranty section.
What if my product is defective upon delivery, or becomes defective later on?
Our products have a minimum three month warranty as standard at no additional charge. This period begins on the date of dispatch, as seen in your order confirmation email. If your product is defective during this warranty period, let us know and we'll ask you to send it to us for inspection.
Once we confirm a fault is present, we will either exchange or replace the product as well as refund the cost of shipping it back to us.