R129 SL Workshop Services

R129 SL Services

You can arrange to visit The R129 Co here in Kent to have your Mercedes Benz R129 SL worked on by our specialist in-house team. We currently offer:

1. Roof System Repair Service
• Full diagnostics of roof systems that are operating incorrectly, or not operating at all.
• Fully warrantied repair of mechanicals, hydraulic and electrics associated with the soft top performance.

2. Central Locking Repair Service
• Full diagnosis of all central locking faults.
• Warrantied repair service of mechanical locks, vacuum system, electrics and infrared systems relating to the central locking system.
• Diagnosis and repair of OE immobiliser failures.

3. Body Electrical Repair Service
• Diagnosis and repair of most electrical faults.
• Including electric seats, electric windows, instrument clusters, electric aerials, door mirrors and more.

4. Interior Appointments Repair and Restoration Service
• Repair, detailing and restoration work.
• Including sun visors, rear view mirrors, dome lights, door cards and more.

Plus many more services available on application. Whatever problem you're facing, don't hesitate to contact us. We will always give help and advice where we can, just ask.

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Garage Location
Address: The R129 Co, Ellison Court, Sissinghurst Rd, Biddenden, Kent, UK, TN27 8DT

Arrange

We will require the following information:

1) Your car info (model, chassis number, year, other).
2) Your desired service.
3) Description of the issue and requirements.
4) Availability for visit.

Our team will respond to your request as soon as possible.

We are open Monday to Friday, 09:00-17:00.

Help

About Us

Delivery & Import Fees

Estimated Delivery Times

Daily order cutoff time: 15:00 GMT/UTC Monday to Friday (10:00 EST or 23:00 UTC+8)

UK Mainland	Next business day
UK Non-Mainland	1-2 business days (British Isles, The Highlands, Northern Ireland & parts of Scotland)
North America	2-5 business days
Western Europe	2-5 business days
Eastern Europe	2-6 business days
Asia	4-6 business days
South America	4-9 business days
Middle East	4-9 business days
Africa	4-9 business days
Australasia	4-9 business days

Couriers
We use couriers with whom we have built trustworthy relationships with over a number of years. We maintain close contact with them so we can address any potential consignment issues immediately. Our couriers of choice are currently UK Mail, DHL and UPS. For oversized products and any orders using pallet or freight, we may use a different courier, but they will be of equally high standard.

Tracking
Tracking info will be emailed to you as soon as your order is dispatched.

PO Boxes
Unfortunately we do not ship to PO Boxes.

Import Fees
There are no import costs (duty, VAT, disbursement etc) for customers in USA & Europe for all orders totalling under £200.
For all other orders, customers must pay for any import charges.

Import Documentation
As the importer of goods you are responsible for providing all documentation specifically required by your country.
Be sure to provide the following to avoid customs delay or failure:

Email address
Phone number
EORI or Tax Identification Number / Personal Tax Number (if applicable)
Any valid import permit or similar documentation as required by your country's customs authority

Item Type: Regular
For products marked Regular in the product description, the product benefits from same day dispatch and ultra-fast shipping worldwide.

Item Type: Oversized
For products marked Oversized in the product description:

UK Address: £65 delivery via bespoke courier.

Non-UK Address: Contact us before or after checkout to receive an additional bespoke delivery quote. Delivery time will vary depending on the bespoke delivery service arranged.

Item Type: Collect Only
Products marked Collect Only in the Description tab must be collected from us in-store in southeast England, UK.

All collection times must be arranged and confirmed with us prior to your arrival. We are open 09:00 - 17:00 Monday to Friday.

The collection address is The R129 Co, Ellison Court, Sissinghurst Road, Biddenden, Kent, TN27 8DT, United Kingdom.

Note: We hold items for 30 days from order date before imposing a daily storage charge.

Cancellations, Returns & Warranty

Cancellations
We can cancel orders before they are dispatched, just let us know.

Returns
Returns Seal
Some products will arrive sealed inside a spacious transparent bag with a returns seal closing it shut; please immediately inspect the product for defects or differences without opening the bag. If the returns seal is broken (or the bag is damaged or ripped), and you wish to return the product, it can only be processed as a warranty claim (see Warranty below).

Returns Scenarios

My order is damaged in transit by the courier.
Within 5 days of delivery (this timeframe is set by our couriers), email us with photos of the damage. These photos must include multiple angles of both the inside and outside of the box (including a photo of the shipping label attached to the box), all of the packaging material used, and the damaged product from multiple angles (placed both inside and outside of the packaging). Once we have confirmed the presence of the damage, we will resend your product free of charge or refund you in full.
I have not received what I ordered.
Within 14 days of delivery, email us with photos of the product. Any returns seals must not have been broken (see Returns Seal above). Once we confirm the mistake, we will exchange the item for the correct one free of charge, and will cover all delivery costs spent returning the incorrect product to us including taxes and import fees.
I've changed my mind and want to return a part.
You must dispatch the returned goods within 30 days of the original order purchase date. First email us requesting a return, or go to Account > Orders > 'Return Items'. Any returns seals must not have been broken (see Returns Seal above). Customers must pay for return delivery costs including taxes and import fees. Once we receive your product we will refund you for the cost of the product less a 20% handling fee, and less the original delivery costs if any.
My product is damaged on arrival.
Please contact us right away with photos and/or videos of the issue and we will assist you.
I have fitted a part to my vehicle but it is faulty.
Please see Warranty below.

Contact us if you have any further questions about returns.

Warranty

Our products are covered by a minimum three month warranty period at no additional charge - see product description for warranty length. (The warranty period begins on the date of dispatch, which can be found in your order confirmation email.)

If your product has become defective and is within its warranty period, contact us right away and we'll ask you to send it to us for inspection. When sending such items to us, customers must pay for delivery costs including taxes and import fees. Following inspection we will replace the product with the same one free of charge.

Warranty is void where damage has been sustained by the customer, which includes water damage, or evidence of incorrect use or fitment that may directly or indirectly have led to any components’ failure. Where relevant we will ask for written evidence of the procedure used to fit the part and the qualifications of the fitter.

Contact us if you have any further questions about warranty, including extending your warranty period if you would like to.

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