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Shipping & Returns

Shipping

The R129.co online store currently only ships to the UK. We use a free, next day courier in most cases.

For international orders (to virtually any country), please find and purchase your item on our eBay store (r129co), providing details of your country via eBay message. Alternatively email contact@r129.co or call 0044 (0)1580291222.

Returns

You may return items within 30 days of delivery for a full refund. You must pay for return shipping costs, unless the return is a result of our error (you received an incorrect or defective item, etc.). You must ensure that the returned item is in the same condition 

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please send an email to returns@r129.co with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.