FAQs

Our most frequently asked questions. Ask one yourself.

Shipping
How long does shipping take?
How much does shipping cost?
Will I receive shipping confirmation and tracking?

Returns

Do you provide colour codes? What if I order the wrong colour?
How do I know my part will fit?
What if my part doesn't fit? What is your returns policy?

Orders

What is the best way to order?
Do you allow collections?
Do you accept offers?
Do you provide invoices?
Is my personal information secure when placing orders?
Will I get an order confirmation?
What type of payments do you accept?

Policies

Parts Terms and Conditions
Cookie Policy
Privacy Policy


How long does shipping take?

UK orders (courier UK Mail): 1-2 days, unless otherwise stated on the item.

International orders (courier TNT):
Western Europe, North America: 2-5 days.
Eastern Europe: 2-6 days.
Asia: 4-6 days.
South America, Middle East, Africa, Australasia: 4-9 days.


How much does shipping cost?

We offer FREE shipping for UK orders unless otherwise stated on the product page.

For international orders, please first add your item to cart, and add your delivery address in the checkout page. Your shipping cost and estimated shipping time will be displayed, and then you can choose to proceed with your order.


Will I receive shipping confirmation and tracking?

All shipments will receive an email confirmation with tracking information once we ship.


Do you provide colour codes? What if I order the wrong colour?

We do not provide colour codes for our parts (e.g interior and body parts) and it is up to the buyer to determine that the colour is correct for his car based on our pictures. We can not accept returns based on incorrect colour choice.


How do I know my part will fit? 

1. Use the part number - Nearly every Mercedes part has a 10 digit part number stamped or engraved on it (e.g. 1298203026). If this item's part number matches yours, then then the part will fit your car.
 
If we don't have your number in stock, we may have a superseded part which is still compatible with your car, so please ask the gurus and they will diagnose this for you. They will reply within 24 hours on working days.
 
2. Don't have a part number / Not sure? - Send a message to the gurus with as much detail as possible about:
 
   a) your car (model, chassis number, year etc - see R129 SL model table or W140 model table)
   b) your part (part number, function, location)
   c) your problem (e.g 'soft top roof not retracting' or 'ASR light turns on randomly')
 
... and they will respond within 1 working day. Note: in the absence of a part number we will assist as much as we can, but you must satisfy yourself that the part we suggest is correct.


What if my part doesn't fit? What is your returns policy?

  • We must be informed of any return issue within 30 days of the original purchase date.
  • Before returning any product(s), please ensure that you have read our Terms & Conditions below.
  • Any product(s) returned must be in a re-saleable condition and in the original packaging with any documentation as supplied.
  • The product(s) must not have been fitted, run or tested on the vehicle. If the item has been fitted, run or tested, then the return will be processed as a warranty claim.
  • Electrical items must not have been taken out of its packing if returning as an incorrect part.
  • The buyer is responsible for all return postage costs, unless agreed with us beforehand.
  • Items returned outside of the returns period specified may be subject to a surcharge of 20% (This charge is due to restocking the unwanted item after the 30 day period).


What is the best way to order?

The best way to place an order is online. You may also order by phone. However, the fastest and most secure way to place orders is through our website.


Do you allow collections?

We do not allow collections unless stated, or under special arrangement.


Do you accept offers?

We do not work with offers, discounts or deals on our parts. We believe our prices to be fair based on availability and the quality of service we provide.


Do you provide invoices?

All orders come with invoices attached (inc. cost breakdowns). We can email VAT invoices on request.


Is my personal information secure when placing orders?

Our shopping cart checkout process that contains confidential personal information is secure and your credit card information is encrypted with an additional layer of encryption.


Will I get an order confirmation?

Yes, you will receive an order confirmation email right after completing your order.


What type of payments do you accept?

We accept Visa, MasterCard, Discover, American Express, and PayPal. We find this to be the most widely used and also the most convenient. All of our customer and order information is gathered through secured web pages and the data is also encrypted to guarantee secure online.


Parts Terms and Conditions
 
For all parts, including engines, gearboxes and mechanical and electrical components.
1. Acceptance of delivery of the goods shall be deemed conclusive evidence of the Buyers acceptance of these conditions 
2. Cam belts or chains shall be changed prior to fitting of engines. 
3. Thermostats and temperature sensors must be changed.
4. OE filters must be used, engine must be flushed.
5. Engine warranty covers the block, cylinder head and their associated parts only. 
6. This warranty does not apply to ancillary items attached.. i.e manifolds, sump, water pump, injection system, turbo, distributor, gaskets, oil and water seals, sensors, drains and sprockets. 
7. All gearbox seals should be replaced as well as the filter and oil to manufacturers specification. 
8. Engine oils and filters must be to manufacturers specification. 
9. Fitting of components must follow procedures and good practice as set out by Daimler Benz. 
10. Most parts sold by us are auto salvage and second hand and sold as such. Whilst we wish to give good value to our customers, we cannot guarantee each part to be absolutely perfect and this is reflected in our prices when compared to the cost of buying new. 
11. We will always try to supply the exact part that our customers require. We will supply the requested p/n (part number) or its equivalent p/n as they are frequently superseded. Sales are made on the strict understanding that the customer is responsible for making sure the parts bought are correct for the purpose required. In the absence of a p/n we will suggest a p/n based on an oral description or picture supplied but again the customer must check it is a match.
Incorrectly ordered parts can be returned within 30 days - buyer must pay for postage.
12. Where items are collected they will have been deemed to be inspected to the customers satisfaction at that time. 
13. Faulty or unserviceable items will be exchanged or refunded. We must first have written evidence of the procedure used to fit the part and the qualifications of the fitter. Calculations regarding refunds will apply only to the purchase price. Carriage costs are not refundable. 
14. No refunds can be made for electrical items once they have been fitted to the vehicle. 
15. Delivery of the goods shall be to the buyers nominated address. The buyer shall make arrangements to receive the goods whenever they are tendered for delivery. Although every effort is made to ensure goods arrive at the scheduled time, no responsibility can be accepted where any such delay occurs. 
16. We the seller are not responsible for any labour charges incurred by the buyer, nor any loss of earnings through any means.